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This role is a launchpad to advanced positions like:
Want to dive deeper?
Specialize in cybersecurity, cloud computing, or systems administration. With certifications like CompTIA A+, MCSE, or CCNA, the sky’s the limit.
CompTIA Tech+ (ITF+)
CompTIA A+
CompTIA Network+
CompTIA Security+
You need to love digging into issues and figuring out solutions. A natural curiosity and a knack for troubleshooting are essential.
Tech problems can be frustrating, and users often need help understanding them. Patience is key to guiding people through solutions without losing your cool.
You must be able to explain complex technical concepts in a way that’s easy to understand, both to tech-savvy colleagues and those who aren’t as familiar with the technology.
Understanding the frustration users feel when technology fails them allows you to provide better, more compassionate support.
Technology is always evolving, so you need to be quick to learn new tools, systems, and solutions.
Small mistakes can lead to big problems in IT. Being thorough and detail-oriented helps prevent issues from slipping through the cracks.
While you’ll often work independently, collaboration with other IT professionals and departments is common. Being able to work well with others is important.
IT support can be a demanding field with constant challenges. The ability to stay focused and positive, even when things get tough, will help you thrive.
Be the hero who diagnoses and fixes computer, software, and network issues on the fly.
Keep systems secure, efficient, and up-to-date.
Help people get the most out of their technology, so they can focus on what matters.
Protect businesses from threats by maintaining network security.
Create clear, easy-to-follow guides that help streamline tech support.
4000 Centregreen Way
Suite #140
Cary, NC 27513
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